I have print funds, but the MyPrintCenter website shows a zero balance
The print funds are only available if you are currently enrolled full-time as an undergraduate (Pullman Campus only).
Printing funds are not available between semesters nor after graduating
Nothing Printed! Help!
Try re-converting your document to PDF using the “Print to PDF” function from your computer.
Most PDF programs allow you to “print” the document but instead will save it as a PDF.
This will optimize the document for printing and fixes most problems. CougPrints Self-Service is not compatible with passworded or highly complex PDFs. Documents may take up to 3 minutes to begin printing, if large or complex and not optimized for printing. The following can help:
Tutorial for “Print to PDF” here: https://youtu.be/CZPbbApEFmA?si=s5DvQ0Ec6RfKFE2Z&t=53
Still having trouble? Try flattening the PDF. Adobe describes this process here: https://www.adobe.com/acrobat/hub/how-to-flatten-a-pdf.html .
Free websites exist to do this, but be aware if you utilize one of these that you are trusting a third party website with your data. For this reason we cannot recommend a specific website for this.
How can I get a refund of failed prints?
Refunds are processed by CougPrints Plus, CUB G80 (Ground Floor), and must be requested in person, Monday – Friday, 9:30 am – 5:00 pm. In order to provide a refund, we will need patron WSU ID, phone number, date, time, location, description of event, and problem prints.
How long do I have after uploading to print my files?
CougPrints printers can retrieve print jobs from the server for 12 hours after upload.
Why doesn’t my card work? (Card Issue)
Visit the Cougar Card Center (CUB room G60). If you have a temp card or a damaged card, you will need to visit the Cougar Card Center. If a card is replaced, the old card is coded as “lost/stolen” and cannot access your funds. Only the newest Cougar Card is valid, and temp cards do not work for printing.
Why doesn’t my card work? (Name Change?)
If you have a NID change due to a name change, please swipe your card on a printer to update your account.