“User locked on IMFPxxx” indicates that you have swiped your CougarCard on multiple devices. If you cannot log yourself off of one of the devices, please contact a Key Operator listed under Questions or Concerns on the posted instructions sign on or near the device. “An Internal Server Error Occurred…” indicates that you have swiped […]
Refunds are processed by CougarCopies, CUB Ground Floor, and must be requested in person, Monday – Friday, 8:00 am – 5:00 pm. In order to provide a refund, we will need patron WSU ID, phone number, date, time, location, description of event, and problem prints.
We are aware of a known issue with My Print Center with Safari 9 and El Capitan (OS 10.11). Also affected are multiple browsers on iOS 9. We are working to correct the issue and will publish the solution as soon as we have it. Until we have the repair in place, please use Chrome […]
New this year! Coug Prints has a new way to get your print jobs into the queue. Check out My Print Center: You can upload files into the queue, check the jobs that you have there now and monitor your printing activity. Uploaded and emailed jobs may be edited in My Print Center, and may […]
The email problem with coug.mobile.prints has been resolved! All methods of sending print jobs to Coug Prints should be working correctly. Thank You for your patience.
We are currently experiencing difficulty with emails to coug.mobile.prints. My Print Center, Library printing and printing with print drivers are not affected. Thank You for your patience.
The issues that we were experiencing earlier today and yesterday have been resolved! Thank You for your patience.
We are having difficulty with Mobile printing. We do not have an estimated time of repair yet. Printing at the libraries and through print drivers is working as it is expected to work. Thank You for your patience.
Submit any questions through Contact Us page Send an Email to coug.prints@wsu.edu Call us at 509-335-3978 Stop by CougarCopies in the CUB on the ground floor.